At Firepits Direct Store, we understand that the anticipation of receiving your premium outdoor living products is part of the excitement. That’s why we’ve streamlined our delivery process to ensure your fire pit, accessories, or components arrive safely and efficiently at your doorstep, ready to help you create those memorable moments under the stars.
Global Delivery: We proudly serve customers across the globe, bringing world-class outdoor living products directly to you. Please note that we currently do not ship to Asia and select remote areas.
Our Delivery Process
Order Processing
1-2 business days
Shipping Preparation
Careful packaging
Dispatch
Tracking provided
Delivery
Right to your door
Shipping Options
Standard Shipping
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Cost: $12.95
Ideal for when you need your fire pit or accessories within a predictable timeframe. Your order will be handled by premium carriers with tracking information provided.
Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Cost: FREE for orders over $50
Our economical shipping option that doesn’t compromise on care. Perfect for larger orders where budget is a consideration but quality delivery is still expected.
What to Expect After Ordering
Once you’ve placed your order with us, our team immediately begins preparing your premium outdoor living products for their journey to you. Each fire pit, component, or accessory is carefully inspected and packaged with the utmost attention to ensure it arrives in perfect condition.
You’ll receive a confirmation email with your order details, followed by a shipping notification with tracking information once your order is dispatched. Our customer service team monitors all shipments and is available to assist should any questions arise during transit.
Important Note: Delivery times are estimates and may vary based on customs processing, weather conditions, and carrier volume. During peak seasons, slight delays may occur, but we work diligently to minimize any impact on your delivery experience.
Our Commitment to You
As your trusted partner in premium outdoor living solutions, we stand behind every product we deliver. Based in Glen Burnie, Maryland, our team is passionate about ensuring your complete satisfaction from selection to setup.
Should you have any questions about your delivery or need assistance with your order, our customer service team is here to help. Contact us at [email protected] for personalized support.
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