FAQ

We specialize in premium outdoor fire features including Complete Fire Pits, Fire Tables, Fire Urns, Fireplace Burners, and various components. Our product range covers everything from H-Shaped Burners and Linear Burners to Conversion Kits, Covers, Cushions, and Service Parts. Whether you’re looking for a complete setup or specific components, we have solutions for all your outdoor living needs.

Yes, all our fire pits and fire features are designed for residential outdoor use. We offer various sizes and styles to fit different spaces and preferences, from intimate backyard gatherings to larger patio settings.

Absolutely! We carry an extensive selection of Fire Pit Service Parts and Components, including Flanges & Extensions, Burners, and other essential parts to maintain and enhance your existing fire features.

We proudly offer global delivery to customers worldwide. However, we currently do not ship to Asia and select remote areas due to logistical constraints.

We offer two main shipping options:

Standard Shipping: Handled by DHL or FedEx, delivered within 10-15 business days after dispatch for $12.95

Free Shipping: Available for orders over $50, handled by EMS with delivery within 15-25 business days after dispatch

Order processing typically takes 1-2 business days. During this time, our team carefully inspects and packages your premium outdoor living products to ensure they arrive in perfect condition.

Yes, once your order is dispatched, you’ll receive a shipping notification email with tracking information. Our customer service team also monitors all shipments and is available to assist if any questions arise during transit.

Delivery times are estimates and may vary based on customs processing, weather conditions, and carrier volume. During peak seasons, slight delays may occur, but we work diligently to minimize any impact on your delivery experience.

We accept returns within 15 days of receipt. Products must be in original condition and packaging. Please contact our customer service team at [email protected] to initiate a return process.

We take great care in packaging our products to prevent damage during transit. However, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll work quickly to resolve the issue.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

While creating an account can make future purchases faster and allow you to track order history, it’s not required for one-time purchases. You can checkout as a guest.

We’re based in Glen Burnie, Maryland, at 105 Inglewood Dr, Glen Burnie, US 21060. Our team is passionate about premium outdoor living solutions and ensuring your complete satisfaction from selection to setup.

Our dedicated customer service team is available to assist you with any questions. You can reach us at [email protected] for personalized support. We typically respond within 24 hours during business days.