At Firepits Direct Store, your privacy is as important to us as the quality of our fire pits. We are committed to protecting your personal information and being transparent about what we collect and how we use it. This Privacy Policy explains our practices concerning the collection, use, and disclosure of your information when you visit pitfirepits.com.

By using our website, you consent to the data practices described in this policy. Our practices are designed to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for our European customers and the California Consumer Privacy Act (CCPA) for our California customers.

1. Information We Collect

We collect information to provide you with a seamless shopping experience for our premium outdoor living products. The types of information we collect include:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details or PayPal information processed securely by our certified payment partners. We do not store complete payment details on our servers.
  • Technical Information: IP address, browser type, device information, and browsing behavior on our site.
  • Communication Data: Records of your communications with us, including emails sent to [email protected].

2. How We Use Your Information

Your information helps us enhance your experience with Firepits Direct Store. We use it for the following purposes:

  • To process and fulfill your orders for fire pits, components, and accessories.
  • To provide customer support and respond to your inquiries.
  • To improve our website, products, and services based on your feedback and usage patterns.
  • To send you transactional emails (e.g., order confirmations, shipping updates) and, with your consent, marketing communications about new products or promotions.
  • To prevent fraud and ensure the security of our website and payment systems.

3. Sharing and Disclosure of Information

We value your trust and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted partners who assist us in operating our website, processing payments, shipping orders, or providing customer service. These partners are contractually obligated to protect your data.
  • Legal Compliance: When required by law, such as to comply with a subpoena or similar legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with notice to you.

4. Data Storage and Security

We implement robust security measures to protect your data, reflecting the premium quality of our fire pits and accessories:

  • Secure Storage: Your data is stored on secure servers with limited access.
  • Encryption: We use industry-standard SSL encryption to protect data transmitted during transactions.
  • Payment Security: All payment information is handled by certified partners who adhere to strict security standards.
  • Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correction: You can access and update your personal information through your account settings.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations.
  • Opt-Out: You may opt out of marketing communications at any time by using the unsubscribe link in our emails.
  • Objection and Restriction: You may object to or request restriction of certain processing activities.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Functional Cookies: Essential for website functionality, such as remembering your login details or items in your cart.
  • Analytical Cookies: Help us understand how visitors interact with our site, allowing us to improve its design and content.
  • Marketing Cookies: Used to display relevant advertisements based on your interests.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect some website features.

7. International Data Transfers

As we serve customers globally (excluding Asia and select remote areas), your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Firepits Direct Store
105 Inglewood Dr, Glen Burnie, US 21060
Email: [email protected]

Thank you for trusting Firepits Direct Store with your outdoor living needs and your personal information.