Term and Conditions

Welcome to Firepits Direct Store! These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1.1 Acceptable Use

Our website is designed for outdoor living enthusiasts seeking premium fire pits and accessories. You agree to use our site for lawful purposes only and not to:

• Misuse product information or images
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Use automated systems to extract data

1.2 Intellectual Property Rights

All content on our website, including product designs, images, text, and logos, is the property of Firepits Direct Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2.1 Product Categories

We specialize in premium outdoor heating solutions including:

• Complete Fire Pits and Fire Tables
• Fire Pit Components and Conversion Kits
• Fireplace Burners and Accessories
• Protective Covers and Cushions
• Service Parts and Extensions

2.2 Product Accuracy

While we strive for accuracy in product descriptions and images, slight variations may occur. Product specifications are subject to change without notice. We recommend reviewing all product details before purchase.

2.3 Safety Considerations

Our fire pits and components are designed for outdoor use with proper safety precautions. Users are responsible for:

• Following all installation and operation instructions
• Using products in appropriate outdoor spaces
• Maintaining proper clearance from combustible materials
• Supervising use around children and pets

3.1 Order Process

When you place an order, you’re making an offer to purchase subject to these terms. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Taxes

All prices are in US dollars. We’re not responsible for customs duties, import taxes, or other charges that may apply in your country. These are the customer’s responsibility.

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation. You’ll receive tracking information once your order ships.

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: DHL or FedEx – 10-15 business days after shipment – $12.95
• Free Shipping: EMS – 15-25 business days after shipment – Free for orders over $50

4.3 Delivery Areas

We ship globally, excluding some Asian regions and remote areas. Delivery times are estimates and may vary based on destination and customs processing.

4.4 Customer Responsibilities

You are responsible for:

• Providing accurate shipping address information
• Being available to receive deliveries
• Inspecting products upon delivery for visible damage
• Notifying us within 48 hours of delivery about shipping-related issues

5.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your order.

5.2 Return Conditions

To be eligible for return or exchange, items must be:

• In original condition
• Unused and unassembled
• In original packaging with all tags and labels attached
• Accompanied by original receipt or proof of purchase

5.3 Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

• Fire Pit Components showing signs of use
• Opened Conversion Kits
• Installed or used Fire Pit Service Parts
• Any assembled, used, or worn products

5.4 Return Process

Follow these steps for returns:

1. Contact customer service at [email protected] within 15 days
2. Wait for return authorization and instructions
3. Package item securely in original packaging
4. Ship to our warehouse at 105 Inglewood Dr, Glen Burnie, US 21060
5. Use trackable shipping and retain your receipt

5.5 Refund Processing

Upon return approval:

• Processing time: 3-5 business days after we receive your return
• Refund method: Original payment method
• Appearance on account: 5-10 business days
• Original shipping fees are non-refundable

6.1 Account Information

If you create an account, you’re responsible for:

• Maintaining account confidentiality
• All activities under your account
• Providing accurate and current information
• Notifying us of unauthorized account use

6.2 Prohibited Activities

You agree not to:

• Provide false information during registration or checkout
• Use our products for commercial purposes without authorization
• Resell our products without permission
• Modify or reverse engineer our products

7.1 Product Use

Firepits Direct Store is not liable for:

• Improper installation or use of our products
• Damage resulting from failure to follow safety instructions
• Consequential damages from product use
• Weather-related damage to outdoor products

7.2 Website Availability

We strive to maintain website availability but aren’t liable for temporary unavailability due to maintenance or technical issues.

7.3 Maximum Liability

Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the product in question.

We respect your privacy and handle personal information according to our Privacy Policy. By using our site, you consent to our data practices.

We reserve the right to modify these terms at any time. Changes become effective upon posting to our website. Continued use after changes constitutes acceptance of modified terms.

These terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of Glen Burnie, Maryland. We encourage contacting us directly to resolve issues before pursuing formal proceedings.

Thank you for choosing Firepits Direct Store for your outdoor living solutions. We’re committed to your satisfaction and transforming your outdoor spaces with our premium products.